Please find the answers to the most commonly asked questions below or call our Customer Services Team:-
T: 01332 226601 between 9.00am and 5.00pm from Monday to Friday.
What areas are covered?
P/A Online covers the following areas:-
- Financial Reporting
- Accounting for SME's
How do I watch the sessions?
Once you have purchased your P/A Online event, you will receive an automated email with link to view all event materials. No additional software is required!
All pre-recorded sessions can be viewed from the website. We recommend using Google Chrome for optimum viewing. If you are experiencing issues please do switch to Google Chrome.
The "Shape The Debate" live Q&A session will be streamed.
You will see the link for this after you have purchased.
I am having problems viewing?
Our pre-recorded sessions are best to be viewed on Google Chrome, please try to switch your browser or can call our Customer Services Team on T: 01332 226601 between 9.00am and 5.00pm from Monday to Friday or send an email to [email protected]
How do I access the learning materials?
After your have purchased your P/A Online event, you will receive an email with a link to your videos and materials. No additional software is required to download.
Once you have opened the product link, you will be able to view your lecture notes, presentations and all other details. They appear on the right-hand side of the screen.
Do I have to watch all the sessions at once?
The pre-recorded content will be available for 30 days after you have purchased for you to come back to as many times as you would like. You can also skip to the chapters you want to watch or if you need anything recapping.
How do I claim my CPD?
At the end of the event you will receive an email containing a P/A Online Feedback Form. Once completed, you will receive your CPD certificate. Please ensure you complete the Feedback Form to self certify your certificate.
The date for Shape the Debate (live Q&A) doesn't work for me - can I still view it?
Of course, we understand that finding a convenient date and time for all is difficult. This link will be available after the live session and will be emailed to all customers who have purchased the event.
How do I submit a question for the Live Q&A?
You will receive the link to your sessions after you have made your P/A Online purchase. You will find all related links on the product page.
How do I take advantage of the P/A Online Exhibitions special offers?
Use our exhibition form on the Online Exhibition homepage to contact exhibitors regarding more information, demos or using special offers.
If you have purchased a P/A Online event, by completing the exhibition form you are also eligible to receive a FREE webinar (worth £35+VAT) of your choice from our 2020 Distance Learning catalogue.
How long will P/A Online run for?
P/A Online events are available to purchase for 30 days.
Shape the Debate is a live Q&A session set for 1 hour nearing the end of the event.
The exhibition is live for 30 days.
The pre-recorded sessions are available for 30 days from the date you have purchased. You may have access to this after the event has closed so ensure you check out the Online Exhibition and add Shape the Debate to your calendar.
How do I claim my free Webinar?
Visit the online exhibition and complete the exhibition form to receive a FREE x1 hour CPD webinar of your choice from our 2020 Distance Learning Catalogue - worth £35 +VAT.
My link to view has expired, can I still watch the content?
Our events last for 30-days from the date of booking, if you pre-book an event you will have 30-days from the event launch to watch the webinar. In both instances you will receive an email with your link to view the sessions. If you need a little longer to watch the content we are able to extend your booking for a further 30-days for a £10 +VAT administration charge. Please contact [email protected] to do this, or call 01332 226 601.
I still have questions, who do I contact?
You can call our Customer Services Team on T: 01332 226601 between 9.00am and 5.00pm from Monday to Friday or send an email to [email protected]