Frequently Asked Questions
Please find the answers to the most commonly asked questions below, however you can call our Customer Services Team on T: 01332 226601 between 9.00am and 5.00pm from Monday to Friday.
How long is 1 Distance Learning product?
All of our webinars and DVD's are about 60 minutes. Not all accountancy and accountancy professionals are required to measure hours, but if you do, it will count towards 1 hour of CPD.
Once the webinar is over, will I have access to the materials and recording?
All webinars are valid for 90 days from either the date they are purchased or the date the webinar becomes available. You can download the supplementary notes or presentation slides to keep, as long as you do so before the expiry time.
How do I access the webinar?
After you have made online payment, you will receive an email with your unique access to the webinar. This link is valid for 90 days from the date of purchase or the date the webinar becomes available for pre-order.
How do I claim my CPD?
To the right hand side of your webinar under "related links" you can click to provide feedback. When your feedback is submitted to confirm you have completed the session, your CPD certificate will be issued and sent to you in an email to the address you provided at check out. You can keep the certificate for your own records and submit it to your regulator or association if necessary.
I would like to purchase additional webinars, what can I do?
Please go to www.profaccountancy.com/distan... to view the full range
How do I find out about the Distance Learning DVD’s?
All of our webinars are available in DVD format. There is an additional £5 administration fee for all DVDs.
How do I purchase a Distance Learning DVD?
Please contact our customer services team on 01332 226 601 who will be happy to assist. Please note all DVD’s incur an additional admin charge of £5.
What if my session is only available for pre-order?
After purchase, you will be notified by email when your webinar or DVD is available.
The 90 day access period will start from the date the webinar becomes available.
What software do I need to watch the webinar?
Absolutely none - just your normal PC, laptop or device. The webinar will be streamed online so you will need an internet connection. We recommend using Google Chrome for optimum viewing.
I still have questions, who can I contact?
You can call our Customer Services Team on T: 01332 226601 between 9.00am and 5.00pm from Monday to Friday or send an email to [email protected]
When do I need to tune in to my webinars?
Our webinars are pre-recorded so you can watch them at any time during your 90 days of access.
How do I get discount?
You can save up to 20% when you purchase more than 3 webinars. You will need to use the discount codes below at the checkout page.
P/A Online 2020 - Save £10
7 hours of CPD for £39 +VAT. Simply enter the code PA10 at the checkout to take advantage of this introductory offer.
Special offer available for a limited time only. Normal price of P/A Online is £49 +VAT